互联网项目全面质量管理培训

一、课程概述

众所周知,在激励的市场竞争中,以及企业对未来可持续发展的探索过程中,产品或服务的质量无疑是企业赖以生存和可持续发展的生命线,项目质量管理技术亦是企业管理当中不可替代的关键技术。如何将国际上成熟的、先进的项目质量管理理念和质量管理技术全方位、系统性的扎根企业每个项目团队的意识和后续行动中,如何通过培训帮助企业每个项目团队更好的掌握项目质量管理的工具和方法更好的应用在项目工作中。本课程就是为了解决这两个“如何”而展开的“全面的、系统性”的项目质量管理领域的“项目全过程质量保证及质量控制相关知识、方法技术工具的培训、研讨与演练”。

本课程共分两个部分,第一个部分讲师讲解质量管理的概念以及互联网项目思维与特点,这个部分通过讲师讲解和小组讨论,帮助学员彻底理解质量及质量管理的概念和特点,帮助学员树立“质量至上、人人质量”的质量理念,掌握“PDCA”质量环的思想及其使用方法,将质量零缺陷作为未来工作的新目标、新起点,帮助学员深刻理解互联网思维和传统思维有和不同,互联网项目和传统项目有哪些区别。第二个部分是针对互联网企业的项目,通过“七步”全面介绍互联网项目的全面质量管理流程及其注意事项,通过小组讨论、案例分析、案例演练、小组游戏等多种教学方式帮助学员全面掌握“项目的全面质量管理流程”以及“质量工具”的知识和使用技巧。

学习本课程,学员可以树立正确的质量观,可以帮助企业建立一个清晰明了的项目质量全面管理流程,当项目每个员工的每个日常工作都覆盖了全面质量管理方法,那么,整个企业的所有业务活动都将覆盖全面的质量管理方法,企业的长久竞争和发展由此奠定了坚实的基础,将会迎来新的腾飞和未来。

二、课程目标及收益

课程目标:

课程收益:

三、课程对象及分组

产品经理、项目经理、开发技术工程师、QA、QC、其他需要提高的人员等

四、课程时间

3天,每天6小时

五、课程大纲

1、质量管理概述与互联网项目

1.1什么是质量?质量的特性有哪些?

1.2质量和等级的关系?

1.3什么是质量管理?

1.4质量管理的五项活动

1.4.1制定质量方针和质量目标

1.4.2质量规划

1.4.3质量控制

1.4.4质量保证

1.4.5质量改进

1.5质量管理在企业管理中的重要性

1.6质量管理大师的质量管理思想

1.6.1戴明及PDCA质量环

1.6.2克劳斯比的零缺陷

1.7互联网思维与模式

  • 小组讨论:互联网思维方式

1.8互联网项目与项目的特点

  • 小组讨论:互联网项目与传统项目的差异点

2、互联网项目全面质量管理七步法

2.1第一步:互联网项目全要素定义

2.1.1互联网项目全要素定义

  • 小组讨论:互联网项目有哪些风险?
  • 小组讨论:互联网项目有哪些质量问题?
  • 小组讨论:项目质量和哪些要素相关?

2.2.2互联网项目复杂度判断技术

  • 小组演练:企业项目调性与复杂度判断

2.2第二步:互联网项目组织与角色职责

2.2.1互联网项目组织与角色职责

  • 业务发起人
  • 业务愿景人
  • 项目经理
  • 技术协调人
  • 团队主管
  • 现场业务
  • 开发人员
  • 测试人员
  • QA
  • 配置管理员

2.2.2互联网项目团队工作沟通方式

  • 团队内部沟通方式
  • 团队例外沟通方式

2.3第三步:互联网项目需求管理

2.3.1用户需求收集注意事项

  • 需求搜集的渠道
  • 需求搜集的方法与工具讲解
  • 小组讨论:互联网项目需求搜集的渠道有哪些?
  • 小组讨论:需求沟通的技巧有哪些?

2.3.2用户需求定义注意事项

  • 小组讨论:错误的需求描述方式
  • 敏捷做法:用户故事与用户故事画布
  • 传统做法:5W1H需求描述方式

2.3.3用户需求分析注意事项

  • 需求筛选的原则与案例讨论
  • 需求分类分级原则与案例展示
  • 性价比优先级排序技术
  • MoSCoW优先级排序技术
  • 小组案例演练:某互联网项目用户故事优先级排序

2.3.4需求设计注意事项

  • 需求分解结构与案例展示
  • 需求逻辑关系图与案例展示
  • 需求验收标准指标定义
  • 需求工作量相对估算技术
  • 需求工作量绝对估算技术

2.3.5需求开发与验证注意事项

  • 开发验证
  • 测试验证
  • 用户验证

2.4第四步:互联网项目目标管理

2.4.1项目目标定义矩阵

  • 案例展示:某互联网开发项目目标与指标定义

2.4.2项目目标激励机制

  • 案例展示:某互联网开发项目目标激励方法

2.5第五步:互联网项目产品开发计划管理

2.5.1项目产品开发计划编制的方法及注意事项

  • 计划模板展示
  • 小组演练:开发计划编制

2.5.2项目产品开发计划评审要点

2.6第六步:互联网项目迭代开发过程管理

2.6.1小组游戏:团队拼图游戏体会时间箱管理完整过程

2.6.2时间箱启动会管理及注意事项

  • 时间箱计划编制方法
  • 待开发产品优先级与工作量估算
  • 时间箱计划模板
  • 小组演练:时间箱计划编制

2.6.3时间箱迭代开发管理及注意事项

  • 小组演练:每日站立会议
  • 迭代开发技术
  • 每周产品检查会
  • 鱼骨图技术
  • 容许偏差与控制图
  • 质量检查单
  • 质量评审技术
  • 小组演练:WORKSHOP引导式研讨会
  • 小组演练:问题分析与解决技术
  • 时间箱与项目进度看板技术

2.6.4时间箱回顾会管理及注意事项

  • 时间箱回顾
  • 时间箱报告
  • 时间箱复盘

2.7第七步:互联网项目测试与质量缺陷管理

2.7.1互联网项目测试战略定义

2.7.2互联网项目常用测试方法介绍

  • 单元测试
  • 回归测试
  • 系统测试
  • 集成测试
  • 自动化测试

2.7.3互联网项目配置管理战略定义

  • 配置库
  • 配置工具
  • 版本配置控制

2.7.4缺陷管理方法

  • 缺陷发现
  • 缺陷分析
  • 缺陷分配
  • 缺陷跟踪
  • 缺陷关闭

3、培训总结与答疑

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